Return & Refund
RETURNS / EXCHANGES
All of our custom made products are created fully or in part based on information specific to each individual customer thus have no resell value. As a result, we will not accept the return of such products unless they are damaged upon arrival. In such a case, please make your claim within 10 days of receiving your products by emailing us at email@example.com and attach the photos of products as well as proof of purchase.
For custom made products, you are allowed to make changes to your order (e.g. changing the size, color, address, uploaded photos, etc.) or cancel your order within 24 hours after your order is placed. In those cases, please write an email to our support at firstname.lastname@example.org.
If you need to cancel the transaction, please feel free to contact us at email@example.com within 24 hours after your purchase. Normally, we will start to design and produce your customized product 24 hours after your order is placed. Your order cannot be canceled or refunded once it has been shipped.
All items are handcrafted and customized with care, therefore, we don’t accept refund on the products unless the fault was ours (e.g. the customized name/photo is wrong, the size/color is wrong, damaged upon arrival). If a refund is applicable, please send us an email to firstname.lastname@example.org.